Questions

Not today. There is no joining fee, no commission on the bill and no monthly charge. How Countr will charge in future has not been decided. If that ever changes, you will be told in writing before anything applies, and you can stop instead. Nothing will ever be taken out of a customer's payment to you.

The customer pays you directly, by cash or UPI, exactly as now — just the bill less the discount. Countr never holds your money, so there is nothing to wait for and nothing to reconcile with us. That is deliberate: collecting payment on your behalf would need RBI authorisation, and it would put us between you and your customer.

The amount they typed is the biggest thing on your screen, with a note to check it against your bill. If it is wrong, tap 'Bill amount is wrong'. No discount is given and no coins are used. We record it, so a customer doing it repeatedly stands out.

Any time, with no notice period and no charge. We pause your offer and it stops appearing to members straight away.

No, and we would rather say so. Both phones need a data connection: the customer's to send the bill, yours to approve it. If your connection is down, charge the full price as normal; nothing is lost and nothing is owed.

No. You get a printed code for your counter, and you approve discounts in the Countr app on a smartphone you already have. Nothing connects to your billing software or card machine.

You do, which is why you choose the rate and every shop has a monthly cap. The rate card shows that every ceiling is set well below the category's margin, so the discount stays affordable even on a customer who would have come in anyway.

Yes, any time. Tell your Countr contact and we change it for you. The new rate applies from the next bill. Bills already approved keep the rate they were approved at, so nothing you have already given changes.

Your offer pauses itself until the 1st of next month. Just before that, if there is less left than a bill would use, the customer gets what is left and is told so before they submit. You never fund more than the cap.

We measure it. From your last PIN digit to 'approved' takes about 1.6 seconds on the live system over a good connection. On a slow connection it takes longer.

Members hold a limited number of coins, and they expire. You can also limit how often one member uses your offer — once a day is typical.

The code only identifies your shop; every discount still needs your PIN. If a code is copied, we replace it in minutes and send you a new one to print.

Only Countr bills: the amount the customer declared, the discount and the time. Nothing about your other sales. At month end you get a summary of members served and discount given.